Resume'
Contact: jeanine_severson@gct21.net
2006 TechSource San Francisco, CA (Turin Networks Inc.)
* Help Desk, via VPN, email, phone and in person
* Support of Global Sales Force on various issues such as connectivity to e-mail and other network resources
* Hardware: HP/Compaq Proliant, DL series servers. Toshiba Tecra/Dell Lattitude Laptops
* Software: Altiris Deployment Server, Computer Associates E-Trust, Windows 20003/2000/NT server, Windows XP/2000/NT workstations, Microsoft Office
* Assist with administration of Windows 2000 Active Directory Environment
* Cisco Unified Call Manager
* Some facility related duties (employee moves, etc.)
* Update content on company intranet
* Write documentation on IT procedures
2002-2006 Novatrope Rohnert Park, CA
* Assist customers with billing issues and credit card processing
* Create and maintain online documentation for customers including creating web pages with extensive resources on company website after identifying customer needs
* Perform ongoing Internet research for new services, products and technology
* Experience in domain registration procedures and Web hosting/Website issues
* Make recommendations for improvements in customer service and office procedures
* Hire and train employees in company procedures to ensure highest standard of customer support
2001-2002 State Transit Authority Sydney NSW Australia
* Provided technical support to internal end users on Win 95,98 and NT operating systems as well as printers and other office peripherals
* Installed hardware and software to end user PC's
* Involved in consolidating five office locations to one central location, including computer equipment and assisted in set up of office network
* Performed system PC upgrades/repair and troubleshooting
* Provided detailed help desk analysis report to reduce overall costs, patch security vulnerabilities and streamline operations
1992-2001 Laidlaw Transit, Santa Rosa, CA
* Communicated in a professional and courteous manner with school personnel, parents and others about student bus behavior and routing issues
* Created and implemented behavior modification plans for students
* Maintained appropriate student management and report student incidents to the appropriate supervisors
* Adhered to strict time schedules for transporting students to and from regularly scheduled neighborhood locations
* Maintained accurate logs to meet the requirements of the California Highway Patrol and the Department of Transportation
* Specialized in working with special needs and behavior problem and special needs students
September 2005 - Present Santa Rosa Junior College, Santa Rosa, CA
* Introduction to Unix
2001-2001 TAFE College Sydney, AU
* Diploma of Information Technology (Systems Administration)
* Certificate IV Technical Support
* Certificate III Software Applications
1991 GED
Web design (HTML, CSS, Some Dreamweaver, Some Flash), Internet & PC Security
EXAMPLES
# Apache Con
# Spanish Works INC
# Yoga Center of Santa Rosa
# Local ISP Online
# BanISP.com
# BanISP..net
# ConnectTo Members Page
# Christmas Cards Company
* Sweetheat Plastics - Print Machine Operator
* Material Progress/Komag - Computer Disk Grinding Machine Operator
* Handi-Cup - Styrofoam Machine Mechanic
* Forkilift
* General Warehouse
* Order Picking/Packing
* Shipping/Receiving
* Assembly
* Freight Loading/Unloading
* Weighmaster
* Janitorial
* Landscaping
* Cashier
* Women's History Project, Windsor, CA
* Children's Day Treatment Center - Classroom Teacher's Aid and Individual Tutoring, Santa Rosa, CA
* Children's Day Treatment Center - Mentoring Program, Santa Rosa, CA
* State Transit Authority Sydney NSW Australia - Technical Support
* Novatrope Rohnert Park, CA - Technical Support (Worked as a volunteer until I was hired permanent)
* Technical Support for some elderly and disabled people who need help with general computer, internet and email issues. This is done on an as-needed volunteer basis
* Clean DMV
* Own reliable, insured vehicle
References are available on request.
Help Desk - Temporary Position
2006 TechSource San Francisco, CA (Turin Networks Inc.)
* Help Desk, via VPN, email, phone and in person
* Support of Global Sales Force on various issues such as connectivity to e-mail and other network resources
* Hardware: HP/Compaq Proliant, DL series servers. Toshiba Tecra/Dell Lattitude Laptops
* Software: Altiris Deployment Server, Computer Associates E-Trust, Windows 20003/2000/NT server, Windows XP/2000/NT workstations, Microsoft Office
* Assist with administration of Windows 2000 Active Directory Environment
* Cisco Unified Call Manager
* Some facility related duties (employee moves, etc.)
* Update content on company intranet
* Write documentation on IT procedures
Customer Service/Technical Support Manager (ISP)
2002-2006 Novatrope Rohnert Park, CA
* Assist customers with billing issues and credit card processing
* Create and maintain online documentation for customers including creating web pages with extensive resources on company website after identifying customer needs
* Perform ongoing Internet research for new services, products and technology
* Experience in domain registration procedures and Web hosting/Website issues
* Make recommendations for improvements in customer service and office procedures
* Hire and train employees in company procedures to ensure highest standard of customer support
Technical Support Specialist
2001-2002 State Transit Authority Sydney NSW Australia
* Provided technical support to internal end users on Win 95,98 and NT operating systems as well as printers and other office peripherals
* Installed hardware and software to end user PC's
* Involved in consolidating five office locations to one central location, including computer equipment and assisted in set up of office network
* Performed system PC upgrades/repair and troubleshooting
* Provided detailed help desk analysis report to reduce overall costs, patch security vulnerabilities and streamline operations
Transportation Specialist
1992-2001 Laidlaw Transit, Santa Rosa, CA
* Communicated in a professional and courteous manner with school personnel, parents and others about student bus behavior and routing issues
* Created and implemented behavior modification plans for students
* Maintained appropriate student management and report student incidents to the appropriate supervisors
* Adhered to strict time schedules for transporting students to and from regularly scheduled neighborhood locations
* Maintained accurate logs to meet the requirements of the California Highway Patrol and the Department of Transportation
* Specialized in working with special needs and behavior problem and special needs students
Education
September 2005 - Present Santa Rosa Junior College, Santa Rosa, CA
* Introduction to Unix
2001-2001 TAFE College Sydney, AU
* Diploma of Information Technology (Systems Administration)
* Certificate IV Technical Support
* Certificate III Software Applications
1991 GED
Other Experience
Web design (HTML, CSS, Some Dreamweaver, Some Flash), Internet & PC Security
EXAMPLES
# Apache Con
# Spanish Works INC
# Yoga Center of Santa Rosa
# Local ISP Online
# BanISP.com
# BanISP..net
# ConnectTo Members Page
# Christmas Cards Company
Other Experience Non - IT
* Sweetheat Plastics - Print Machine Operator
* Material Progress/Komag - Computer Disk Grinding Machine Operator
* Handi-Cup - Styrofoam Machine Mechanic
* Forkilift
* General Warehouse
* Order Picking/Packing
* Shipping/Receiving
* Assembly
* Freight Loading/Unloading
* Weighmaster
* Janitorial
* Landscaping
* Cashier
Volunteer Work
* Women's History Project, Windsor, CA
* Children's Day Treatment Center - Classroom Teacher's Aid and Individual Tutoring, Santa Rosa, CA
* Children's Day Treatment Center - Mentoring Program, Santa Rosa, CA
* State Transit Authority Sydney NSW Australia - Technical Support
* Novatrope Rohnert Park, CA - Technical Support (Worked as a volunteer until I was hired permanent)
* Technical Support for some elderly and disabled people who need help with general computer, internet and email issues. This is done on an as-needed volunteer basis
Other Information
* Clean DMV
* Own reliable, insured vehicle
References
References are available on request.
posted by Jeanine Severson at 7:38 AM
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